Ordering & payment
Can I order by phone?
We don't take orders by phone. You can order in a few clicks through our website, or directly at the restaurant.
Can I order at the restaurant for takeaway?
Yes. It takes a few minutes and you'll get a hot pizza fresh from the oven.
What payment methods do you accept?
Cash, all major credit and debit cards, and Pluxee & Edenred lunch pass cards.
Do you offer any deals or specials?
Yes — like Margherita Wednesday (Margherita at 11€). Follow us on social media or join our newsletter and Cloud Club to stay up to date.
Dining with us
Is there seating in the restaurant?
Esch and Merl are full restaurants with seating. Neudorf is takeaway and delivery only. Both restaurants offer outdoor seating in good weather.
Is the restaurant kid-friendly?
Yes — we have kids' seats and a baby-changing area in the toilets. Ask your server for smaller-sized dishes.
Are pets welcome?
Absolutely. Feel free to bring your dog — they're part of the family.
Where can I park?
In Neudorf, street parking around the restaurant. In Esch, the Escher Parkhaus or Place du Brill are both about a 3-minute walk.
Dietary options
Do you have vegetarian and vegan options?
Yes — a range of vegetarian and vegan pizzas and dishes. You'll find them on the menu.
Do you have gluten-free options?
We can't offer gluten-free pizza at the moment, but we have gluten-free dishes — salads, burrata, tagliere and carpaccio.
Delivery & orders
How do I order for pickup or delivery?
Order pickup directly through our website. For delivery, we work with Wolt and Wedely — you'll be forwarded to their service.
How do I place a large order?
For orders above 30 pizzas, email us directly so we can make sure we have the ingredients and staff ready. See our privatisation & events page.
Where is my order / it's late / it's wrong?
For deliveries, track it in the Wolt or Wedely app, or contact them directly. For takeaway, contact us with your order number.
How do I request a refund?
For deliveries, reach out to Wolt or Wedely. For takeaway, contact us with your order number.
Cloud Club loyalty
How does the loyalty programme work?
Join Cloud Club for free and collect points on every order. Turn them into free pizza, drinks and dessert rewards.